Playbook when you buy Xero subscriptions in bulk
Xero's sales team often offers firms bulk business plans at 90% off for six months. If you're migrating clients to Xero, they may also offer multi-year discounts of up to 65%. Firms are taking the deal. What most of them don't have is a process for what happens next. When does each discount end? Which clients should get a discounted plan? If nobody can answer those two questions, the discount leaks.
Why are you buying Xero in bulk?
Some firms buy in bulk as a revenue stream. They buy the plans at a discount, bill clients at the recommended retail price, and keep the difference.
Others use it as an incentive. The discount gets passed to the client to move them onto Xero, or onto a better plan, and the firm takes nothing. Either is fine. Not deciding is the problem, because the subscriptions still get assigned to clients and somebody still has to bill them.
What is the difference between the promo and the partner discount?
As a Xero partner buying subscriptions in bulk, you get two discounts, and they apply at different times. The promotional discount is temporary. The client gets, say, 90% off for the promo period, then the plan goes to the retail price less the partner discount.
The partner discount is ongoing. It is the standard discount your firm gets as a Xero partner. When the promo ends, you decide whether the client pays the full price or gets a share of your partner discount. Most firms run a combination. Full promo passed through to the client at the start, then a partner split once it ends.
Where does the bulk discount leak?
Revenue leakage appears in the same four ways with nearly every firm we talk to:
- The promo ends and nobody updates the repeating invoice. The client keeps the discount, whether it’s the promo price or your partner discount, long after you meant them to.
- The client changes Xero plans and the repeating invoice stays where it was.
- The client leaves and the firm keeps paying for the file. The subscription keeps running and nobody notices until someone reads the Xero bill line by line.
- The firm doesn’t onboard as many clients as they think, so they start paying for a subscription they don’t need.



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