Xero bulk plans are often 90% off for six months, but most firms never decide who keeps the discount. Pick a model, set it up and stop the leaks.

Alex Millar
Co-founder & CEO
In this article
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Playbook when you buy Xero subscriptions in bulk

Xero's sales team often offers firms bulk business plans at 90% off for six months. If you're migrating clients to Xero, they may also offer multi-year discounts of up to 65%. Firms are taking the deal. What most of them don't have is a process for what happens next. When does each discount end? Which clients should get a discounted plan? If nobody can answer those two questions, the discount leaks.

Why are you buying Xero in bulk?

Some firms buy in bulk as a revenue stream. They buy the plans at a discount, bill clients at the recommended retail price, and keep the difference.

Others use it as an incentive. The discount gets passed to the client to move them onto Xero, or onto a better plan, and the firm takes nothing. Either is fine. Not deciding is the problem, because the subscriptions still get assigned to clients and somebody still has to bill them.

What is the difference between the promo and the partner discount?

As a Xero partner buying subscriptions in bulk, you get two discounts, and they apply at different times. The promotional discount is temporary. The client gets, say, 90% off for the promo period, then the plan goes to the retail price less the partner discount.

The partner discount is ongoing. It is the standard discount your firm gets as a Xero partner. When the promo ends, you decide whether the client pays the full price or gets a share of your partner discount. Most firms run a combination. Full promo passed through to the client at the start, then a partner split once it ends.

Where does the bulk discount leak?

Revenue leakage appears in the same four ways with nearly every firm we talk to:

  1. The promo ends and nobody updates the repeating invoice. The client keeps the discount, whether it’s the promo price or your partner discount, long after you meant them to.
  2. The client changes Xero plans and the repeating invoice stays where it was.
  3. The client leaves and the firm keeps paying for the file. The subscription keeps running and nobody notices until someone reads the Xero bill line by line.
  4. The firm doesn’t onboard as many clients as they think, so they start paying for a subscription they don’t need.
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Which model should you pick, and how do you automate it?

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1. Decide what model suits your firm

There are two clean models, and your reason for buying in bulk decides which one. Pick one per client, or set a default and handle the exceptions.

  • Keep both discounts. The client pays full price throughout. The firm keeps the promo discount and the partner discount. Maximum margin, and the client is no worse off than buying Xero direct. Suits a firm using bulk as a revenue stream.
  • Pass the promo through, then keep your partner discount. The client gets the full promo, then reverts to standard pricing. The firm keeps its partner discount once the promo ends. Suits a firm using bulk as an incentive, to win a new client or move one onto Xero.

Here is what each model is worth on one Ultimate 10 organisation over a six-month promo.

Keep both discountsPass the promo through
Client is billed each month$143$14.30
Firm pays Xero each month$14.30$14.30
Firm keeps each month$128.70$0
Firm keeps over six months$772.20$0
SuitsRevenue streamIncentivise clients to move to Xero

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Across 20 organisations on this plan, keeping both discounts is worth $15,444 over six months.

2. Set it up in Rechargly

Set the model once under Setup, Vendors, Xero, Discount split. It runs through the promo and after it ends, so nobody edits a repeating invoice.

To pass the promo through, leave the split on partner discount only. To keep both discounts, switch it to total discount. At a 100% split the client is billed the full price and the firm keeps the rest. Check the 50% and 75% discounts already on your Xero bill first, because the setting covers those too.

3. Set exceptions for clients you want to pass the discount to

If a client should get the full discount, set an exception for them. The default applies to everyone else.

FAQ

How long does Xero's bulk discount last?

Bulk business plans are often offered at 90% off for six months.

Who keeps the discount, the firm or the client?

You decide. During the promo there is no partner margin, so the choice is whether the client pays the promo price or the full price. After the promo, you decide whether the client pays full price or shares your partner discount. Most firms pass the promo through, then split the partner discount.

What happens to the Rechargly invoices when the promo ends?

The invoice amounts automatically transition from the promotional price to the retail price (less any discount that you’ve agreed to pass on).

Can I treat some clients differently?

Yes. Set a default model for the firm, then set an exception for any client who should get the full discount. The default applies to everyone else.

How do I stop paying for clients who have left?

A subscription keeps running until someone cancels it in Xero. From Rechargly, we will bill the client the full amount until they transition away from your partner account.

Alex Millar
Co-founder & CEO

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